Desk hours
00:00 - 4:00 UTC · Mon–Fri
Weekend coverage for Pro+ plans only · emergencies via Telegram
Help
Help
Ask Nexa AI first, or open live support with text and images.
Live support
AI + live chat
Nexa AI first · escalate to live support for payouts / KYC
nexaaisupport2026@gmail.com
Settlements, KYC review, and payout tickets · reply within 1 business day
Telegram
@NexaAISupport_bot
Link from Funds for balance + alerts · /help in bot
Help
Before you write
Faster tickets include these details.
- Include your Base wallet (0x…) and plan name.
- For withdraw requests, paste the receipt id from Funds.
- Deposit issues need the Base tx hash that sent USDC or USDT to Nexa AI.
- KYC questions: full legal name as filed and the document type you uploaded.
Help
FAQ
Vault, plans, fees, and venues.
How does Nexa AI capture spreads?+
Nexa AI watches CEX order books and DEX pools at the same time. When the buy-side quote on one venue is cheaper than the sell-side quote on another - after fees, gas, and slippage - the engine sizes a round-trip and submits both legs. Capital stays on plan books until unlock returns money to your Funds.
Are the plan returns guaranteed?+
No. Stated daily and lock-cycle ranges are targets, not promises. Spreads compress, venues go offline, and risk limits can pause a plan. You can lose capital, including fees paid to venues and networks.
How do deposits and withdrawals work?+
Deposit from your connected Base wallet: pick any coin you hold, send to the desk receive address, then confirm so Funds credits USDT or USDC at live USD. No KYC for deposit. Withdraw needs one-time ID verify (KYC).
Is the Home activity tape live venue fills?+
Yes. Filled / Partial / Missed events reflect engine activity against the venue universe. Dashboard estimates update as profit is credited to your plan books.
Which venues are in the universe?+
The live set includes Binance, OKX, Bybit, Coinbase, Kraken, Uniswap V3, Raydium, Camelot, Velodrome, and Trader Joe. Higher tiers unlock more venues and isolated inventory so large clips do not compete with the shared cluster.
What fees does Nexa AI charge?+
A performance fee of 12% on realized net profit is deducted at unlock / settlement. Principal is never fee'd. Network gas and venue taker fees are passed through at cost. There is no deposit fee.
How do I reach a human?+
Use Live support on this page for wallet, settlement, and plan questions. VIP and Diamond plans also receive a dedicated channel on Telegram during market hours.
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Nexa AI
Nexa AI here - Nexa AI guide. Ask about deposits, plans, lock/unlock, KYC, or withdrawals. I can escalate to live support when needed.